Rental cars have become increasingly popular for road trips, vacationers, and business travelers alike. One of the biggest decisions when renting a car is choosing a rental company that meets or exceeds your expectations. That company could be Thrifty, but they have both pros and cons. We’ll look at the history of Thrifty, customer experiences, and which cars they offer as well as how they compare to other rental car companies.
History of Thrifty
Thrifty Rental Car is a USA-based car rental company that has branches around the world. It was founded in 1958 by E.R. Lutz and Eugene L. McCaslin as Thrifty Rent-A-Car System, Inc., in Oklahoma City, Oklahoma. The company quickly grew but passed through several hands before the 1977 acquisition by Dollar Rent-A-Car System. The two companies merged in 1990 and adopted the Thrifty name.
Today, Thrifty Car Rental is a subsidiary of The Hertz Corporation, which owns Enterprise Rent-A-Car, Hertz, and Dollar Rent-A-Car. Thrifty currently operates in 93 countries and territories and serves more than 1 million customers each year in the U.S. and Canada.
Customer Experiences
Customer reviews of Thrifty rental car services are generally positive. Customers regularly comment on the helpfulness of the staff, the variety of vehicles available to rent, and the prices. However, the company has received criticism for a lack of communication and transparency in providing information about the cost of their services.
The consensus among actual customers is that, overall, Thrifty is a reliable rental car company. For example, one customer praised the company for their customers service and said, “They care and take time to ensure that you have the best experience and that you get the quality you deserve for the price you pay.”
Vehicles Offered
Thrifty offers a wide variety of vehicles for rent. Customers can choose from economy cars, small SUVs and crossovers, minivans, and luxury vehicles. The company also offers special rates for long-term rentals, such as weekly car rentals.
In addition to its diverse selection of vehicles, Thrifty provides additional services and products such as car seat rentals and GPS navigation systems. Other services include collision damage waivers, gap insurance, and roadside assistance. The company also has a loyalty program that rewards customers with cash back for their rental car expenses.
Comparison to Other Companies
When comparing Thrifty to other rental car companies, it’s important to consider both cost and customer service. When it comes to rental car prices, Thrifty typically offers competitive rates. Customers may find better prices with other rental car companies, but Thrifty’s loyalty program and additional services can be an added value.
In terms of customer service, however, Thrifty has mixed reviews. While the company scores well on many customer service attributes, they have received criticism for slow response times and a lack of communication on pricing. Therefore, when comparing Thrifty to other rental car companies, it is important to consider all factors.
Online Booking
Thrifty also offers customers the option of booking and managing their car rentals online. Through the Thrifty website, customers can select a car type, pick-up and drop-off locations, and length of rental. The website also includes car comparison tools, special offers, and discounts.
Thrifty also uses digital forms of payment, allowing customers to pay for their rental cars with debit and credit cards, PayPal, or loyalty program points. The company also offers international customers the option of paying in foreign currencies.
Additional Services
In addition to rental car services, Thrifty also offers a variety of additional services such as car storage, auto detailing, and car wash services. The company also offers car protection plans and insurance coverage to protect its customers against theft, loss, and other hazards.
Thrifty even offers customers the option of purchasing auto parts and accessories for their rental cars. Customers can find car batteries, oil filters, windshield wipers, and other auto parts on the Thrifty website.
Customer Service
One of the major advantages of using Thrifty for car rental services is their excellent customer service. The company has a dedicated customer service team that can be contacted 24 hours a day, seven days a week via phone, email, and even live chat. The customer service team is always ready to answer inquiries and resolve any problems that a customer might have.
The customer service team at Thrifty is also highly trained and friendly. The team will take the time to get to know the customer and their requirements in order to find the best car rental solution to meet their needs. This helps to ensure a positive customer experience, no matter what the issue.
Competitive Prices
When it comes to car rental prices, Thrifty offers competitive rates. Their rates are often cheaper than other rental car companies, and they offer a variety of special offers and discounts to save customers even more money. Thrifty also has a loyalty program, offering customers cash back for their rental car expenses.
Thrifty also offers a wide selection of vehicles, so customers can rest assured that they are getting the best value for their money. Their vehicle selection includes economy cars, minivans, luxury vehicles, and more, so they can find a rental car that meets their needs.
Security Features
Thrifty also offers customers a range of security features to ensure their safety and security. The company has a GPS monitoring system, which helps to track the vehicle’s location and identify any potential theft or damage. The company also offers car seat rentals for added safety, as well as collision protection insurance.
Thrifty also offers roadside assistance in case of any emergencies or breakdowns. So, customers can be sure that their rental car is safe and secure, no matter where their travels take them.
Conclusion
In conclusion, Thrifty is a reliable rental car company with a wide selection of vehicles and competitive prices. They also offer excellent customer service, as well as additional features such as car seats and GPS navigation systems. Thrifty also provides excellent security features, such as GPS monitoring and collision protection insurance. All these features make Thrifty an attractive option when it comes to car rental.
