Travelers is an American insurance conglomerate dedicated to providing a variety of financial, home, and business insurance solutions. From the simplest homeowners policy to broad multi-line commercial coverage – Travelers has a variety of insurance solutions to suit your particular needs. The company offers competitive rates and excellent customer service, making it one of the most reliable insurance providers in the country. But is Travelers a good car insurance company?
The answer to this question really comes down to individual needs, wants, and budget. For starters, Travelers offers a wide range of car insurance coverage types, from standard liability to comprehensive and collision. Its customers enjoy access to discounts such as multi-policy discounts, safety device discounts, and much more that can help reduce premium costs. Additionally, customers also benefit from emergency roadside assistance, Roadside Dispatch, and other features included with certain coverage levels. Customers can even access helpful features such as accident forgiveness and Disappearing Deductibles, which can help avoid rate hikes if they have an accident.
The claim handling process is another key selling point for some customers. According to the J.D. Power 2020 U.S. Auto Insurance Study, Travelers scored 863 out of 1,000 in the customer satisfaction metric, 4 points higher than the industry average. Customers also report prompt, efficient claim processing and helpful customer service personnel when dealing with the company.
However, Travelers would not be a good fit for those looking for the cheapest premiums around. Compared to other providers, Travelers’ rates tend to be higher across the board. This could be a nonstarter for those on a tight budget, who may be better off shopping around for more competitive rates. It should also be noted that, while Travelers has broad coverage offerings, some specialty coverage types such as rideshare insurance and classic car insurance are not available.
In conclusion, whether Travelers is a good car insurance company for you depends on your individual needs, wants, and budget. Those looking for good customer service, a wide range of coverage offerings, and helpful features like Disappearing Deductibles will do well with Travelers. However, budget-conscious customers should keep in mind that Travelers’ rates tend to be higher than those of some of its competitors.
A quick look at customer reviews of traveler’s car insurance reveals a slew of positive feedback. Customers consistently report good service and easy processes. Additionally, customers tout accident forgiveness as an especially helpful feature. Conversely, customers with fewer favorable experiences tend to complain about higher premiums or not having access to specialist coverages.
Believe it or not, Travelers does have some affordable options. In addition to standard discounts like multi-policy discounts and safety device discounts, the company also offers a number of money-saving bundles such as The Travelers SmartRide for defensive drivers, a plan that helps customers save up to 40% on their car insurance depending on how they drive. Additionally, customers can also benefit from perk programs such as On My Way Home and a variety of prepaid Mastercard cashback rewards plans.
Experts tend to agree that Travelers is a good car insurance company. According to Brad Northrup, a professional car insurance broker, “Travelers has some of the most comprehensive coverage options available, and their customer service is top-notch. Plus, they have some of the best add-ons and discounts to help customers get the most out of their insurance.”
Advantages of Choosing Travelers
When it comes to car insurance, it is important to shop around to find the best value. But choosing Travelers can bring a variety of advantages. Some of the key benefits include discounts, additional coverage options, enhanced customer service, and accident forgiveness. Additionally, Travelers’ bundle plans and cash reward programs can sweeten the deal even more.
Comparison to Other Providers
Comparing Travelers to other providers can help you decide if it is the right option for you. Prices vary, so customers should compare coverage options and features to get an accurate comparison. In almost all cases, Travelers provides a wide range of coverage types, including Comprehensive and Collision, and offers some helpful add-ons like accident forgiveness, disappearing deductibles, and Roadside Dispatch. When it comes to customer service, Travelers scored 4 points higher than the industry average in the J.D. Power 2020 U.S. Auto Insurance Study, indicating relatively high levels of customer satisfaction.