Store Hours and Locations
New York and Company is a premier clothing retailer focused on providing fashion apparel and accessories at an accessible price point. Established in 1918, the company has grown to a network of 500 stores located in malls and urban retail districts throughout the United States and Puerto Rico. Amongst their top product categories are activewear and shirts, sweaters, blouses, and dressy fashion and accessories.
Although New York and Company is a major retailer known for providing relative easy access to fashion items, a common query shoppers ask is “Is New York and Company open today?”. As with any other store, events such as the COVID-19 pandemic result in differing store hours. But on a normal day, shoppers can expect the store to remain open for business.
In almost all instances, New York and Company store hours vary from location to location.Due to this, it is recommend for shoppers to utilize store locators and contact the store directly prior to making a purchase. That being said, the typical store opening hours start at 10am and close at 9pm from Monday to Saturday and they close at 5pm on Sundays.
Special Events and Holidays
At certain times during the year, New York and Company may offer specialized holiday sales, promotions or discounts. Moreover, certain federal, or statewide holidays may cause deviations to the company’s regular store hours.
During the holidays, stores may open earlier for sales and stay open for extended periods of time. For example, during the Thanksgiving period, stores may open as early as 8am and remain open until 3am the next day.
Furthermore, store hours may deviate during week-long sales or promotional events. Typically during these periods, stores may open at 7am and stay open until up to 11pm.
Online Shopping
Although shoppers may enjoy the full experience of shopping in person, some shoppers have a preference of shopping online. Luckily, New York and Company has an expansive online selection that allows customers to shop from the comfort of their home, office or while travelling.
The online store is accessible 24 hours a day and purchases are eligible for shipping,as well as 24-hour store pick-up. On average, filling orders from online purchases take around 3-7 business days for standard shipping. Although, being apart of the company’s rewards program allows shoppers to receive additional discounts, promotions, and even quicker shipping.
Customer Service
The organization prides itself on providing exceptional customer service. Sales associates at the company are expected to greet customers promptly, be knowledgeable about their products, and assist customers to the best of their ability. Moreover, for customers who are unable to make it in person, the company provides an 800 number to call directly with any questions or concerns.
The company’s customer care team is available 8am to 10pm EST, 7 days a week. If customers are unable to reach a customer care agent directly, they may find an answer to their inquiries on the New York and Company website.
Returns and Exchanges
To ensure the satisfaction of shoppers, the company offers generous return and exchange policies. Generally when redeeming an item, customers must return or exchange the item with the original tags and with the original receipt. If available shoppers may utilize the pre-paid return label.
If shoppers are returning an item with the original receipt, they are eligible to receive a full refund as long as the item is in pristine condition. If a customer is exchanging an item for an item of lesser value the company provides a store credit for the difference.
Gift Cards and Payments
Many shoppers prefer to purchase gift cards from New York and Company for their friends and family. Gift cards are available for purchase online, as well as within the store.
Forms of payment accepted in the store include all major credit/debit cards and cash. For shoppers who prefer to use cash, the company encourages shoppers to bring adequate cash to cover their purchase as the company may not have sufficient cash on hand to break larger denominations.
Price Protection
The company is committed to providing the best prices and value. To ensure that shoppers are receiving the best deals, the company offers price adjustment grants. They will match prices up to 14 days if an item is found to be marked down and purchased from another authorized retailer.
As part of the price protection offer, shoppers are only eligible for one price adjustment for any single item purchased. The lowest advertised price on the web and in-store is available for price-adjustment. With that offer, customers can rest assured that they are not overspending on items.
Loyalty Program
For regular shoppers, the most profitable way to shop at the company is to enroll in the loyalty program. The loyalty program provides shoppers with rewards and exclusive benefits on purchases throughout the year.
By joining the loyalty program, shoppers are eligible for discounts and exclusive sales. That includes advanced access to promotional offers and exclusive rewards.
Press and Social Media Exposure
In order to ensure its products are well known in the public sphere, the company engages in various forms of press exposure. The company regularly advertises in lifestyle and fashion magazines, employs the use of celebrity endorsements, participates in fashion shows, and engages on various social media platforms.
The company actively encourages shoppers to follow them on their various social media channels, this allows customers to stay up to date on the company’s promotions and new product releases. Additionally, participating in influencer campaigns and curating relationships with fashion bloggers has also been beneficial in reaching a larger audience.
Returns Using Mail
In addition to being able to return items in-store, customers can also return items by mail. All mail returns must be shipped back within 10 days of the delivery date and must have the original tags and receipt. All items must be unworn and in the same condition as when it was purchased.
Mail returns can take up to 14 days to process. Customers may receive the refund in the form of a gift card or store credit, depending on the method of original payment. It is important to note that the original shipping charges are not eligible for refunds.
Online Order Tracking
In order to stay informed on their purchase, customers can actively utilize the order tracking tool on the company’s website. Through the order tracking system, customers can stay informed on the order’s progress and estimated time of arrival.
The order tracking tool is beneficial for customers who are expecting a high-value item, or those that need to ensure a timely arrival. Moreover, the tracking tool ensures the order remains safe and away from the wrong hands. Customers can also track their order progress through the company’s mobile apps.
